Policies

✅ Terms and Conditions

1. Introduction:
Welcome to ESES Roofing. By accessing and using our website (https://www.esesroofing.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.

2. Products and Pricing:

  • All prices displayed on the website are inclusive of applicable taxes unless stated otherwise.

  • Prices are subject to change without prior notice.

3. Orders and Payments:

  • Orders are confirmed only upon successful payment.

  • We accept payments through secure and verified payment gateways.

  • Incomplete or failed transactions will not be processed.

4. Cancellations:

  • Orders cannot be canceled once they are processed or shipped.

  • For cancellation requests, contact us at esesengineering@gmail.com within 24 hours of placing the order.

5. Limitation of Liability:
We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

6. Governing Law:

  • These Terms and Conditions are governed by and interpreted in accordance with the laws of India.

  • In the event of any disputes arising from the use of our website or services, the jurisdiction will be the courts of [India].

✅ Privacy Policy

1. Information We Collect:

  • Personal Information: Name, email, phone number, and address when you place an order or sign up for updates.

  • Payment Information: We collect payment details through secure gateways.

  • Website Usage Data: We may use cookies and tracking tools to enhance your browsing experience.

2. How We Use Your Information:

  • To process and fulfill your orders.

  • To provide customer support and respond to inquiries.

  • To send promotional offers and product updates (with your consent).

3. Data Protection:

  • We implement security measures to protect your personal information.

  • We do not sell, rent, or trade your information to third parties.

4. Cookies:
Our website uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

✅ Return and Refund Policy

1. Return Eligibility:

  • We accept returns only for defective or damaged products.

  • To be eligible for a return, the product must be unused and in its original packaging.

2. Return Process:

  • We have 7 days return policy  at esesengineering

  • Include order details and photos of the damaged product.

  • Damaged and defective products replacement/Exchange will be delivered with in 5-7 business days.

3. Refund Policy:

  • Refunds are processed within 7-10 business days after we receive and inspect the returned product.

  • Refunds will be credited to the original payment method within 12-30 Business days.

4. Non-Returnable Items:

  • Custom-made or special-order roofing products are not eligible for return or refund.

✅ Shipping Policy

1. Shipping Coverage:

  • We ship our trussless roofing products across India.

  • For international shipping inquiries, contact us directly.

2. Delivery Time:

  • Standard delivery time is 7-15 business days, depending on the location.

  • Delays due to unforeseen circumstances (weather, transportation issues) may occur.

3. Shipping Charges:

  • Shipping charges are calculated based on the order size and delivery location.

  • You will see the final shipping cost at checkout.

4. Tracking Orders:

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can track your order through the “Track Your Order” section on our website

    CONTACT US –

    Email –  esesengineering@gmail.com
    Phone number – 9595707999
    Address – 1, 1, HOUSE OF SHINTO THOMAS, BALLARSHAH VIVEKANAND WARD, Ballarpur, Maharashtra, India.
    Pincode – 442701